Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you and kove ("Company", "we", "us", "our"). By creating an account or otherwise accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

kove is an AI-native sales operating system that provides CRM, built-in calling and SMS, inbox management, pipeline tracking, AI-assisted workflows, and landing page generation tools (collectively, the "Service"). Features may be updated, added, or removed at our discretion.

You must be at least 18 years old and legally capable of forming a binding contract to use the Service. By using the Service, you represent that you meet these requirements. Use by individuals under 18 is strictly prohibited.

You agree to provide accurate, current, and complete information during registration and to keep your account credentials confidential. You are responsible for all activity occurring under your account. Notify us immediately at hello.koveapp@gmail.com if you suspect unauthorized access.

We reserve the right to suspend or terminate accounts that violate these Terms, contain false information, or engage in harmful conduct.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Send spam, unsolicited communications, or violate the Telephone Consumer Protection Act (TCPA) or CAN-SPAM Act.
• Harass, abuse, or harm any person through the Service.
• Attempt to gain unauthorized access to any part of the Service or its infrastructure.
• Reverse-engineer, decompile, or otherwise attempt to extract the source code of the Service.
• Sell, resell, or sublicense the Service without our express written permission.
• Upload or transmit malware, viruses, or any destructive code.
• Impersonate any person or entity.

kove provides native calling and SMS capabilities via third-party telephony providers. You acknowledge that:

• You are solely responsible for obtaining all necessary consents from recipients before initiating calls or text messages.
• Calls may be recorded and transcribed for AI-powered features. You must comply with all applicable call-recording consent laws in your jurisdiction.
• We may impose usage limits or suspend telephony access if misuse is detected.

You retain ownership of all data, contacts, and content you input into the Service ("Customer Data"). By using the Service, you grant kove a limited, non-exclusive license to process and store your Customer Data solely to provide and improve the Service.

We do not sell your Customer Data. We may use aggregated, anonymized data for product analytics and model improvement. See our Privacy Policy for full details.

All rights, title, and interest in and to the Service (excluding Customer Data), including all associated intellectual property rights, remain with kove. Nothing in these Terms transfers any ownership of our intellectual property to you.

"kove", the kove logo, and all related marks are trademarks of the Company and may not be used without prior written permission.

Certain features of the Service require a paid subscription. Fees are described on our pricing page or in your order form. Subscriptions auto-renew unless cancelled prior to the renewal date. Refunds are not issued for partial periods unless required by law.

We reserve the right to change pricing with at least 30 days' notice. Continued use after the change takes effect constitutes acceptance of the new pricing.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

AI-generated content, suggestions, and summaries are provided for informational purposes only and should not be relied upon as professional legal, financial, or business advice.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KOVE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO KOVE IN THE 12 MONTHS PRECEDING THE CLAIM.

You agree to indemnify, defend, and hold harmless kove and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

Either party may terminate the agreement at any time. You may cancel your account through the platform settings. We may suspend or terminate your access immediately if you violate these Terms or engage in conduct we deem harmful to the Service or other users.

Upon termination, your right to access the Service ceases. We will retain your data for 30 days before deletion, during which you may request an export.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions. Any dispute arising from these Terms shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, except that either party may seek injunctive relief in a court of competent jurisdiction.

YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

We reserve the right to modify these Terms at any time. We will provide at least 14 days' notice of material changes via email or in-app notification. Continued use after the effective date of changes constitutes your acceptance.

Questions about these Terms? Contact us at hello.koveapp@gmail.com.